Op-Ed · Bylined Article Template
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HLP
Harvey L. PhelpsExecutive Advisory
Op-Ed · Bylined Placement
OPED · 2026-XXX
Op-Ed · For Placement

Inclusion is an operating strategy.

Not a ceremonial statement. Not a percentage in a press release. A discipline that decides what an institution builds and who it buys from.
By Harvey L. Phelps · Executive Advisor · Author of Unconscious Bias

Every ten years or so, the language changes. Affirmative action. Diversity. Equity. Inclusion. Belonging. The names cycle. The underlying question does not: does the institution actually change what it does — or does it only change what it says?

The strongest programs I have seen in six decades of translating enterprise requirements into supplier participation share four characteristics. None of them are about the language.

First, they treat inclusion as a decision. Every scope, every solicitation, every contract begins with the question: is this designed inclusively, or is it designed and then reviewed for inclusion afterward? These are two entirely different programs.

Second, they build a real field. A certified supplier list is not a qualified field. Curation takes travel, referrals, mentorship, and — sometimes — the willingness to tell a certified supplier that they are not yet ready to compete for a particular scope.

The Question
Does the institution actually change what it does — or does it only change what it says?

Third, ownership is at one desk. Every strong program has an executive who cannot delegate the outcome. Usually the CEO. Sometimes a division president. Almost never the DE&I officer.

Fourth, participation and performance are measured together. On the same page. In the same review. Forever.

None of this is complicated. Most of it is expensive. All of it is optional — which is why so few institutions actually do it.

The choice, in the end, is not about language. It is about whether inclusion is a decision an institution actually makes on Monday.

— Harvey L. Phelps is an executive advisor, author of Unconscious Bias: A Book About People, and a longtime facilitator of leadership programs across the United States. He writes from Dallas.
MMXXVI · Volume II · 45
Prepared by RJ Business Solutions